SmartCare
SmartCare Cloud keeps doing the live monitoring and the emergency response. This reads it and joins it to the commercial record — so an exception has a provider, an account and a warranty beside it rather than just a serial.
Reporting normally
0
of 0 devices in the field
No contact
0
No heartbeat for more than seven days
Firmware behind
0
A revision behind the current release
SIM exception
0
Registration or network problem on the SIM
Failed to provision
0
0 more still queued
SIMs available
0
Unpaired, ready for the next build
Fleet health
The SIM estate
Firmware campaigns
Released to the deployed fleet over the air.
Exceptions by organisation
Who has to action them.
| Organisation | No contact | FW | SIM |
|---|---|---|---|
| Every device in the field is reporting normally. | |||
Every exception
Worst first. Raising an RMA from here carries the serial across.
| Serial | Product | Managing | Firmware | Last seen | Exception | |
|---|---|---|---|---|---|---|
| Nothing to chase — the whole fleet is reporting. | ||||||