RMA-26-0510 Warranty
Help button not learning to the base unit
OP2600074 · APERS Australia
1 returns 05 Aug 2026
Quality & RMA
Returns, repairs, quarantine and the non-conformance register, under the ISO 9001 quality system. A return books into quarantine on receipt and can only reach saleable stock on a passed re-test.
Open returns
26
26 under warranty · 0 chargeable
Open non-conformances
4
3 major or critical
Recall outstanding
17
1 active campaign
Repair cost, all time
$3,328
22 returns closed
Closed returns
22
46% of everything raised
Drop a card here
Books into quarantine, never back onto the shelf
RMA-26-0518 Warranty
Unit rebooting on mains interruption
PL2600134 · Otago Alarm Services
1 returns 04 Aug 2026
RMA-26-0558 Warranty
Help button not learning to the base unit
PA2600064 · EVE Personal Alert Systems
1 returns 03 Aug 2026
RMA-26-0590 Warranty
Light ring stays red after an acknowledged alarm
S7A2600049 · SA Medical Alert Services
1 returns 02 Aug 2026
RMA-26-0546 Warranty
Unit rebooting on mains interruption
PL2600006 · St John Medical Alarms
1 returns 31 Jul 2026
RMA-26-0554 Warranty
Light ring stays red after an acknowledged alarm
OP2600033 · West Midlands Telecare
1 returns 20 Jul 2026
RMA-26-0526 Warranty
Battery will not hold charge past 12 hours
GO2600032 · Ryman Village Care Services
1 returns 05 Jul 2026
RMA-26-0602 Warranty
Unit rebooting on mains interruption
GO2600017 · St John Medical Alarms
1 returns 30 Jun 2026
RMA-26-0586 Warranty
SIM not registering after a network change
S7U2600043 · Nouveau Care
1 returns 28 Jun 2026
RMA-26-0530 Warranty
Help button not learning to the base unit
S7A2600104 · Safety Link
1 returns 20 Jun 2026
RMA-26-0550 Warranty
No contact with the monitoring centre
GO2600057 · St John Medical Alarms
1 returns 18 Jun 2026
RMA-26-0538 Warranty
Speaker distorted on two-way voice
PL2600104 · Ryman Village Care Services
1 returns 14 Jun 2026
RMA-26-0542 Warranty
Water ingress — pendant worn in the shower
PL2600018 · Scotcare Monitoring
1 returns 13 Jun 2026
RMA-26-0574 Warranty
Water ingress — pendant worn in the shower
S7U2600008 · Careline Homesafe
1 returns 13 Jun 2026
RMA-26-0578 Warranty
Help button not learning to the base unit
S72600033 · Chubb Community Care
1 returns 19 Aug 2026
RMA-26-0570 Warranty
No contact with the monitoring centre
S7U2600009 · Nouveau Care
1 returns 20 Jul 2026
RMA-26-0606 Warranty
Light ring stays red after an acknowledged alarm
S7U2600024 · West Midlands Telecare
1 returns 12 Jul 2026
RMA-26-0534 Warranty
Speaker distorted on two-way voice
OP2600113 · Safety Link
1 returns 02 Jul 2026
RMA-26-0598 Warranty
Water ingress — pendant worn in the shower
S72600202 · Enliven Community Support
1 returns 02 Jul 2026
RMA-26-0610 Warranty
Water ingress — pendant worn in the shower
PL2600041 · Alertacall Community
1 returns 21 Jun 2026
RMA-26-0514 Warranty
Battery will not hold charge past 12 hours
PL2600111 · Alertacall Community
1 returns 16 Jun 2026
RMA-26-0566 Warranty
Charging cradle not seating
S72600009 · St John Medical Alarms
1 returns 19 Aug 2026
RMA-26-0522 Warranty
Fall detection not triggering on test
OP2600095 · SA Medical Alert Services
1 returns 16 Jul 2026
RMA-26-0582 Warranty
Water ingress — pendant worn in the shower
PA2600038 · Safety Link
1 returns 14 Jul 2026
RMA-26-0562 Warranty
Fall detection not triggering on test
S72600047 · Waikato Community Alarms
1 returns 12 Jul 2026
RMA-26-0594 Warranty
Charging cradle not seating
S7A2600065 · Bluewave Living Care
1 returns 30 Jun 2026
Most recent ten
RMA-26-0315 Warranty
Charging cradle not seating
PA2500019 · VitalCall Personal Alarms
1 returns 25 Jun 2026
RMA-26-0340 Warranty
Speaker distorted on two-way voice
S7A2000045 · INS LifeGuard
1 returns 07 Jun 2026
RMA-26-0370 Warranty
Fall detection not triggering on test
S72300071 · Freedom Medical Alarms
1 returns 30 May 2026
RMA-26-0400 Warranty
SIM not registering after a network change
PL2500110 · Alertacall Community
1 returns 23 May 2026
RMA-26-0385 Warranty
Help button not learning to the base unit
S72300128 · Tākiri Health Trust
1 returns 20 May 2026
RMA-26-0325 Warranty
SIM not registering after a network change
S7A2500129 · Safety Link
1 returns 10 May 2026
RMA-26-0300 Warranty
SIM not registering after a network change
S7U2400011 · West Midlands Telecare
1 returns 21 Mar 2026
RMA-26-0380 Warranty
Water ingress — pendant worn in the shower
PW2600010 · St John Medical Alarms
1 returns 17 Mar 2026
RMA-26-0330 Warranty
Fall detection not triggering on test
S7U2200047 · Scotcare Monitoring
1 returns 09 Mar 2026
RMA-26-0355 Warranty
Speaker distorted on two-way voice
S72200066 · St John Medical Alarms
1 returns 08 Mar 2026
What comes back, and why
Fault category across every return ever raised.
Non-conformance register
Supplier, process, product and field. Every one carries its containment and corrective action.
| NCR | Kind | Against | Severity | Raised | Due | Owner | Status |
|---|---|---|---|---|---|---|---|
| NCR-26-0044 AQL sample from the 900-pack NiMH delivery held 38 h against a 40 h specification. Whole batch quarantined at CHC-QA bin QA-02. | Supplier | BAT-NIMH-40 | Major | 18 Aug 2026 | 01 Sep 2026 | Mei Tanaka | Containment |
| NCR-26-0043 Twenty-three deployed base units have not reported a heartbeat for more than seven days. | Field | SEVEN-BU rev D | Minor | 13 Aug 2026 | 27 Aug 2026 | Andrew Leith | Open |
| NCR-26-0042 Six GO 4G returns in one month reporting fall detection not triggering on the supervised test. | Field | GO-4G rev B | Major | 07 Aug 2026 | 03 Sep 2026 | Paul Wright | Open |
| NCR-26-0039 SEVEN rev-C base units built between 15 January and 20 December 2024 lose backup capacity to roughly 11 hours after two years in service. Traced to a charge-termination fault in the rev-C charging circuit. | Product | SEVEN-BU rev C | Critical | 15 Jul 2026 | 17 Sep 2026 | Paul Wright | Corrective |
| NCR-26-0041 Eleven Opal units left final test with the light ring seated proud of the enclosure. | Process | OPAL rev C | Minor | 31 Jul 2026 | — | Moana Rewiti | Closed |
| NCR-26-0040 Quectel shipped a modem firmware revision that changed the AT command set for dual-SIM failover. | Supplier | MOD-LTE-CAT1 | Major | 23 Jul 2026 | — | Sam Dacombe | Closed |
| NCR-26-0038 Two RMA units were put back into saleable stock without passing re-test. | Process | — | Minor | 05 Jul 2026 | — | Hannah Beaumont | Closed |
| NCR-26-0037 Colour drift on the Pearl enclosure set against the master swatch. | Supplier | ENC-PEARL | Minor | 27 Jun 2026 | — | Mei Tanaka | Closed |
| NCR-26-0035 Device labels applied to four units with the IMEI of the preceding unit in the run. | Process | SEVEN-BU rev D | Minor | 09 Jun 2026 | — | Moana Rewiti | Closed |
Every return
| RMA | Device | Product | Provider | Fault | Category | Raised | Warranty | Cost | Status |
|---|---|---|---|---|---|---|---|---|---|
| RMA-26-0566 | S72600009 | SEVEN Base Unit | St John Medical Alarms | Charging cradle not seating | Accessory | 19 Aug 2026 | Warranty | $161.26 | Repair |
| RMA-26-0578 | S72600033 | SEVEN Base Unit | Chubb Community Care | Help button not learning to the base unit | RF | 19 Aug 2026 | Warranty | — | Quarantine |
| RMA-26-0510 | OP2600074 | Opal Pendant | APERS Australia | Help button not learning to the base unit | RF | 05 Aug 2026 | Warranty | — | Received |
| RMA-26-0518 | PL2600134 | Pearl Personal Help Button | Otago Alarm Services | Unit rebooting on mains interruption | Power | 04 Aug 2026 | Warranty | — | Received |
| RMA-26-0558 | PA2600064 | Pearl Advanced | EVE Personal Alert Systems | Help button not learning to the base unit | RF | 03 Aug 2026 | Warranty | — | Received |
| RMA-26-0590 | S7A2600049 | SEVEN Base Unit — 916 MHz | SA Medical Alert Services | Light ring stays red after an acknowledged alarm | Firmware | 02 Aug 2026 | Warranty | — | Received |
| RMA-26-0546 | PL2600006 | Pearl Personal Help Button | St John Medical Alarms | Unit rebooting on mains interruption | Power | 31 Jul 2026 | Warranty | — | Received |
| RMA-26-0554 | OP2600033 | Opal Pendant | West Midlands Telecare | Light ring stays red after an acknowledged alarm | Firmware | 20 Jul 2026 | Warranty | — | Received |
| RMA-26-0570 | S7U2600009 | SEVEN Base Unit — UK | Nouveau Care | No contact with the monitoring centre | Cellular | 20 Jul 2026 | Warranty | — | Quarantine |
| RMA-26-0522 | OP2600095 | Opal Pendant | SA Medical Alert Services | Fall detection not triggering on test | Firmware | 16 Jul 2026 | Warranty | $60.23 | Repair |
| RMA-26-0582 | PA2600038 | Pearl Advanced | Safety Link | Water ingress — pendant worn in the shower | Enclosure | 14 Jul 2026 | Warranty | $88.06 | Repair |
| RMA-26-0562 | S72600047 | SEVEN Base Unit | Waikato Community Alarms | Fall detection not triggering on test | Firmware | 12 Jul 2026 | Warranty | $54.71 | Repair |
| RMA-26-0606 | S7U2600024 | SEVEN Base Unit — UK | West Midlands Telecare | Light ring stays red after an acknowledged alarm | Firmware | 12 Jul 2026 | Warranty | — | Quarantine |
| RMA-26-0526 | GO2600032 | GO 4G Mobile Personal Alarm | Ryman Village Care Services | Battery will not hold charge past 12 hours | Battery | 05 Jul 2026 | Warranty | — | Received |
| RMA-26-0534 | OP2600113 | Opal Pendant | Safety Link | Speaker distorted on two-way voice | Audio | 02 Jul 2026 | Warranty | — | Quarantine |
| RMA-26-0598 | S72600202 | SEVEN Base Unit | Enliven Community Support | Water ingress — pendant worn in the shower | Enclosure | 02 Jul 2026 | Warranty | — | Quarantine |
| RMA-26-0594 | S7A2600065 | SEVEN Base Unit — 916 MHz | Bluewave Living Care | Charging cradle not seating | Accessory | 30 Jun 2026 | Warranty | $153.52 | Repair |
| RMA-26-0602 | GO2600017 | GO 4G Mobile Personal Alarm | St John Medical Alarms | Unit rebooting on mains interruption | Power | 30 Jun 2026 | Warranty | — | Received |
| RMA-26-0586 | S7U2600043 | SEVEN Base Unit — UK | Nouveau Care | SIM not registering after a network change | Cellular | 28 Jun 2026 | Warranty | — | Received |
| RMA-26-0315 | PA2500019 | Pearl Advanced | VitalCall Personal Alarms | Charging cradle not seating | Accessory | 25 Jun 2026 | Warranty | $103.61 | Closed |
| RMA-26-0610 | PL2600041 | Pearl Personal Help Button | Alertacall Community | Water ingress — pendant worn in the shower | Enclosure | 21 Jun 2026 | Warranty | — | Quarantine |
| RMA-26-0530 | S7A2600104 | SEVEN Base Unit — 916 MHz | Safety Link | Help button not learning to the base unit | RF | 20 Jun 2026 | Warranty | — | Received |
| RMA-26-0550 | GO2600057 | GO 4G Mobile Personal Alarm | St John Medical Alarms | No contact with the monitoring centre | Cellular | 18 Jun 2026 | Warranty | — | Received |
| RMA-26-0514 | PL2600111 | Pearl Personal Help Button | Alertacall Community | Battery will not hold charge past 12 hours | Battery | 16 Jun 2026 | Warranty | — | Quarantine |
| RMA-26-0538 | PL2600104 | Pearl Personal Help Button | Ryman Village Care Services | Speaker distorted on two-way voice | Audio | 14 Jun 2026 | Warranty | — | Received |
| RMA-26-0542 | PL2600018 | Pearl Personal Help Button | Scotcare Monitoring | Water ingress — pendant worn in the shower | Enclosure | 13 Jun 2026 | Warranty | — | Received |
| RMA-26-0574 | S7U2600008 | SEVEN Base Unit — UK | Careline Homesafe | Water ingress — pendant worn in the shower | Enclosure | 13 Jun 2026 | Warranty | — | Received |
| RMA-26-0340 | S7A2000045 | SEVEN Base Unit — 916 MHz | INS LifeGuard | Speaker distorted on two-way voice | Audio | 07 Jun 2026 | Warranty | $191.02 | Closed |
| RMA-26-0370 | S72300071 | SEVEN Base Unit | Freedom Medical Alarms | Fall detection not triggering on test | Firmware | 30 May 2026 | Warranty | $156.87 | Closed |
| RMA-26-0400 | PL2500110 | Pearl Personal Help Button | Alertacall Community | SIM not registering after a network change | Cellular | 23 May 2026 | Warranty | $100.54 | Closed |
| RMA-26-0385 | S72300128 | SEVEN Base Unit | Tākiri Health Trust | Help button not learning to the base unit | RF | 20 May 2026 | Warranty | $190.33 | Closed |
| RMA-26-0325 | S7A2500129 | SEVEN Base Unit — 916 MHz | Safety Link | SIM not registering after a network change | Cellular | 10 May 2026 | Warranty | $205.93 | Closed |
| RMA-26-0300 | S7U2400011 | SEVEN Base Unit — UK | West Midlands Telecare | SIM not registering after a network change | Cellular | 21 Mar 2026 | Warranty | $178.19 | Closed |
| RMA-26-0380 | PW2600010 | Pearl Wristwatch | St John Medical Alarms | Water ingress — pendant worn in the shower | Enclosure | 17 Mar 2026 | Warranty | $143.44 | Closed |
| RMA-26-0330 | S7U2200047 | SEVEN Base Unit — UK | Scotcare Monitoring | Fall detection not triggering on test | Firmware | 09 Mar 2026 | Warranty | $196.62 | Closed |
| RMA-26-0355 | S72200066 | SEVEN Base Unit | St John Medical Alarms | Speaker distorted on two-way voice | Audio | 08 Mar 2026 | Warranty | $102.32 | Closed |
| RMA-26-0390 | S7A2500099 | SEVEN Base Unit — 916 MHz | APERS Australia | Charging cradle not seating | Accessory | 24 Feb 2026 | Chargeable | $92.37 | Closed |
| RMA-26-0310 | S72400032 | SEVEN Base Unit | Tākiri Health Trust | Water ingress — pendant worn in the shower | Enclosure | 20 Feb 2026 | Warranty | $121.98 | Closed |
| RMA-26-0375 | PA2300044 | Pearl Advanced | Ryman Village Care Services | SIM not registering after a network change | Cellular | 11 Feb 2026 | Warranty | $102.48 | Closed |
| RMA-26-0360 | OP2100121 | Opal Pendant | Freedom Medical Alarms | Unit rebooting on mains interruption | Power | 04 Feb 2026 | Warranty | $129.64 | Closed |
| RMA-26-0335 | S72200162 | SEVEN Base Unit | Chubb Community Care | SIM not registering after a network change | Cellular | 03 Feb 2026 | Chargeable | $87.03 | Closed |
| RMA-26-0395 | PL2400122 | Pearl Personal Help Button | Queensland Community Alarms | Light ring stays red after an acknowledged alarm | Firmware | 21 Jan 2026 | Warranty | $188.78 | Closed |
| RMA-26-0305 | OP2500091 | Opal Pendant | Scotcare Monitoring | SIM not registering after a network change | Cellular | 14 Jan 2026 | Warranty | $180.24 | Closed |
| RMA-26-0320 | OP2500146 | Opal Pendant | Waikato Community Alarms | Unit rebooting on mains interruption | Power | 08 Jan 2026 | Chargeable | $2.69 | Closed |
| RMA-26-0345 | PL2500069 | Pearl Personal Help Button | Kōwhai Care Alarms | Light ring stays red after an acknowledged alarm | Firmware | 08 Jan 2026 | Warranty | $131.82 | Closed |
| RMA-26-0365 | S72500197 | SEVEN Base Unit | Chubb Community Care | Unit rebooting on mains interruption | Power | 03 Jan 2026 | Warranty | $13.07 | Closed |
| RMA-26-0350 | OP2500146 | Opal Pendant | Waikato Community Alarms | Help button not learning to the base unit | RF | 31 Oct 2025 | Chargeable | $118.80 | Closed |
| RMA-26-0405 | PA2600002 | Pearl Advanced | EVE Personal Alert Systems | Battery will not hold charge past 12 hours | Battery | 26 Oct 2025 | Warranty | $72.76 | Closed |
Raise an RMA
Against a serial in the device registry.
Raise a non-conformance
Supplier, process, product or field.