SmartCare
SmartCare Cloud keeps doing the live monitoring and the emergency response. This reads it and joins it to the commercial record — so an exception has a provider, an account and a warranty beside it rather than just a serial.
Reporting normally
598
of 678 devices in the field
No contact
11
No heartbeat for more than seven days
Firmware behind
64
A revision behind the current release
SIM exception
5
Registration or network problem on the SIM
Failed to provision
7
4 more still queued
SIMs available
620
Unpaired, ready for the next build
Fleet health
The SIM estate
Firmware campaigns
Released to the deployed fleet over the air.
SEVEN 7.2.8 → 7.4.2 — battery capacity self-test
FW-26-0007 · 7.2.8 → 7.4.2 · raised 04 Aug 2026
20 of 33 updated 2 failed
GO 4G 3.6.4 → 3.8.1 — fall detection algorithm
FW-26-0006 · 3.6.4 → 3.8.1 · raised 27 Jul 2026
2 of 3 updated
Opal 2.5.1 → 2.6.4 — light-ring acknowledgement
FW-26-0005 · 2.5.1 → 2.6.4 · raised 26 May 2026
209 of 214 updated 5 failed
Exceptions by organisation
Who has to action them.
| Organisation | No contact | FW | SIM |
|---|---|---|---|
| Freedom Medical Alarms NZ | 2 | 1 | — |
| Chubb Community Care NZ | 1 | 6 | — |
| VitalCall Personal Alarms AU | 1 | 5 | — |
| Ryman Village Care Services NZ | 1 | 4 | 1 |
| Safety Link AU | 1 | 4 | — |
| Scotcare Monitoring UK | 1 | 4 | — |
| EVE Personal Alert Systems AU | 1 | 3 | — |
| Careline Homesafe UK | 1 | 1 | — |
| Tasman Care Monitoring AU | 1 | — | — |
| West Midlands Telecare UK | 1 | — | — |
| APERS Australia AU | — | 6 | 2 |
| St John Medical Alarms NZ | — | 5 | — |
| Nouveau Care UK | — | 2 | 1 |
| SA Medical Alert Services AU | — | 2 | 1 |
| Kōwhai Care Alarms NZ | — | 3 | — |
| Alertacall Community UK | — | 3 | — |
| Tākiri Health Trust NZ | — | 3 | — |
| Queensland Community Alarms AU | — | 2 | — |
| Presbyterian Support Northern NZ | — | 2 | — |
| INS LifeGuard AU | — | 2 | — |
| Bluewave Living Care AU | — | 2 | — |
| Enliven Community Support NZ | — | 2 | — |
| Otago Alarm Services NZ | — | 2 | — |
Every exception
Worst first. Raising an RMA from here carries the serial across.
| Serial | Product | Managing | Firmware | Last seen | Exception | |
|---|---|---|---|---|---|---|
| PW2300012 | Pearl Wristwatch | Freedom Medical Alarms | 2.4.1 | 64 d ago | No contact | Open |
| S7A2500159 | SEVEN Base Unit — 916 MHz | VitalCall Personal Alarms | 7.4.2 | 53 d ago | No contact | Open |
| PW2400003 | Pearl Wristwatch | Chubb Community Care | 2.4.1 | 47 d ago | No contact | Open |
| S7A2200142 | SEVEN Base Unit — 916 MHz | Safety Link | 7.4.2 | 44 d ago | No contact | Open |
| OP2400108 | Opal Pendant | Scotcare Monitoring | 2.6.4 | 42 d ago | No contact | Open |
| S72400022 | SEVEN Base Unit | Ryman Village Care Services | 7.4.2 | 34 d ago | No contact | Open |
| S7A2400110 | SEVEN Base Unit — 916 MHz | Tasman Care Monitoring | 7.4.2 | 26 d ago | No contact | Open |
| OP2100121 | Opal Pendant | Freedom Medical Alarms | 2.6.4 | 26 d ago | No contact | Open |
| OP2500110 | Opal Pendant | West Midlands Telecare | 2.6.4 | 18 d ago | No contact | Open |
| OP2600134 | Opal Pendant | Careline Homesafe | 2.6.4 | 16 d ago | No contact | Open |
| S7A2500066 | SEVEN Base Unit — 916 MHz | EVE Personal Alert Systems | 7.2.8 | 13 d ago | No contact | Open |
| S7U2400039 | SEVEN Base Unit — UK | Nouveau Care | 7.3.9 | 3 d ago | SIM | Open |
| S7A2100008 | SEVEN Base Unit — 916 MHz | APERS Australia | 7.4.2 | 2 d ago | SIM | Open |
| GO2200026 | GO 4G Mobile Personal Alarm | APERS Australia | 3.8.1 | 18 h ago | SIM | Open |
| S72500195 | SEVEN Base Unit | Ryman Village Care Services | 7.4.2 | 14 h ago | SIM | Open |
| S7A2600059 | SEVEN Base Unit — 916 MHz | SA Medical Alert Services | 7.4.2 | 13 h ago | SIM | Open |
| S72300191 | SEVEN Base Unit | St John Medical Alarms | 7.2.8 | 3 d ago | FW behind | Open |
| OP2200093 | Opal Pendant | Careline Homesafe | 2.5.1 | 3 d ago | FW behind | Open |
| PL2400026 | Pearl Personal Help Button | Nouveau Care | 2.1.6 | 3 d ago | FW behind | Open |
| S72400092 | SEVEN Base Unit | Kōwhai Care Alarms | 7.2.8 | 3 d ago | FW behind | Open |
| S7A2500007 | SEVEN Base Unit — 916 MHz | Queensland Community Alarms | 7.2.8 | 3 d ago | FW behind | Open |
| PA2200037 | Pearl Advanced | VitalCall Personal Alarms | 2.3.0 | 3 d ago | FW behind | Open |
| OP2300138 | Opal Pendant | Alertacall Community | 2.5.1 | 3 d ago | FW behind | Open |
| S72100227 | SEVEN Base Unit | Ryman Village Care Services | 7.2.8 | 3 d ago | FW behind | Open |
| OP2400041 | Opal Pendant | Nouveau Care | 2.5.1 | 2 d ago | FW behind | Open |
| PL2300103 | Pearl Personal Help Button | Safety Link | 2.1.6 | 2 d ago | FW behind | Open |
| OP2200067 | Opal Pendant | Scotcare Monitoring | 2.5.1 | 43 h ago | FW behind | Open |
| PA2500006 | Pearl Advanced | APERS Australia | 2.3.0 | 43 h ago | FW behind | Open |
| S72500218 | SEVEN Base Unit | Freedom Medical Alarms | 7.2.8 | 42 h ago | FW behind | Open |
| S72100068 | SEVEN Base Unit | Tākiri Health Trust | 7.2.8 | 41 h ago | FW behind | Open |
| PA2100009 | Pearl Advanced | Chubb Community Care | 2.3.0 | 41 h ago | FW behind | Open |
| OP2500035 | Opal Pendant | Safety Link | 2.5.1 | 38 h ago | FW behind | Open |
| S72000051 | SEVEN Base Unit | Presbyterian Support Northern | 7.2.8 | 36 h ago | FW behind | Open |
| S7A2500083 | SEVEN Base Unit — 916 MHz | VitalCall Personal Alarms | 7.2.8 | 35 h ago | FW behind | Open |
| S72600150 | SEVEN Base Unit | Ryman Village Care Services | 7.2.8 | 35 h ago | FW behind | Open |
| PL2600020 | Pearl Personal Help Button | Presbyterian Support Northern | 2.1.6 | 34 h ago | FW behind | Open |
| S72500114 | SEVEN Base Unit | St John Medical Alarms | 7.2.8 | 34 h ago | FW behind | Open |
| PL2400012 | Pearl Personal Help Button | Alertacall Community | 2.1.6 | 34 h ago | FW behind | Open |
| OP2600133 | Opal Pendant | Chubb Community Care | 2.5.1 | 33 h ago | FW behind | Open |
| S7A2200076 | SEVEN Base Unit — 916 MHz | Queensland Community Alarms | 7.2.8 | 19 h ago | FW behind | Open |
| PL2400048 | Pearl Personal Help Button | VitalCall Personal Alarms | 2.1.6 | 18 h ago | FW behind | Open |
| S7U2400028 | SEVEN Base Unit — UK | Scotcare Monitoring | 7.2.8 | 18 h ago | FW behind | Open |
| PA2500052 | Pearl Advanced | SA Medical Alert Services | 2.3.0 | 18 h ago | FW behind | Open |
| GO2200015 | GO 4G Mobile Personal Alarm | St John Medical Alarms | 3.6.4 | 18 h ago | FW behind | Open |
| GO2300037 | GO 4G Mobile Personal Alarm | EVE Personal Alert Systems | 3.6.4 | 17 h ago | FW behind | Open |
| S72400155 | SEVEN Base Unit | Chubb Community Care | 7.2.8 | 17 h ago | FW behind | Open |
| S72200133 | SEVEN Base Unit | Chubb Community Care | 7.2.8 | 17 h ago | FW behind | Open |
| S7A2400149 | SEVEN Base Unit — 916 MHz | APERS Australia | 7.2.8 | 17 h ago | FW behind | Open |
| S7A2400096 | SEVEN Base Unit — 916 MHz | INS LifeGuard | 7.2.8 | 17 h ago | FW behind | Open |
| PA2100010 | Pearl Advanced | SA Medical Alert Services | 2.3.0 | 16 h ago | FW behind | Open |
| S72500193 | SEVEN Base Unit | Kōwhai Care Alarms | 7.2.8 | 16 h ago | FW behind | Open |
| S7A2200058 | SEVEN Base Unit — 916 MHz | Bluewave Living Care | 7.2.8 | 15 h ago | FW behind | Open |
| PA2500039 | Pearl Advanced | VitalCall Personal Alarms | 2.3.0 | 15 h ago | FW behind | Open |
| S72100014 | SEVEN Base Unit | Tākiri Health Trust | 7.2.8 | 14 h ago | FW behind | Open |
| OP2600039 | Opal Pendant | St John Medical Alarms | 2.5.1 | 14 h ago | FW behind | Open |
| S72300184 | SEVEN Base Unit | Enliven Community Support | 7.2.8 | 14 h ago | FW behind | Open |
| PL2300017 | Pearl Personal Help Button | Safety Link | 2.1.6 | 14 h ago | FW behind | Open |
| S7A2400161 | SEVEN Base Unit — 916 MHz | INS LifeGuard | 7.2.8 | 13 h ago | FW behind | Open |
| S7A2400156 | SEVEN Base Unit — 916 MHz | VitalCall Personal Alarms | 7.2.8 | 13 h ago | FW behind | Open |
| S7A2500131 | SEVEN Base Unit — 916 MHz | APERS Australia | 7.2.8 | 13 h ago | FW behind | Open |
| S7A2600052 | SEVEN Base Unit — 916 MHz | EVE Personal Alert Systems | 7.2.8 | 13 h ago | FW behind | Open |
| PL2200126 | Pearl Personal Help Button | Otago Alarm Services | 2.1.6 | 13 h ago | FW behind | Open |
| OP2500047 | Opal Pendant | Scotcare Monitoring | 2.5.1 | 13 h ago | FW behind | Open |
| PA2500048 | Pearl Advanced | Otago Alarm Services | 2.3.0 | 13 h ago | FW behind | Open |
| GO2400009 | GO 4G Mobile Personal Alarm | EVE Personal Alert Systems | 3.6.4 | 12 h ago | FW behind | Open |
| PW2400011 | Pearl Wristwatch | Enliven Community Support | 2.3.0 | 12 h ago | FW behind | Open |
| S72300011 | SEVEN Base Unit | Chubb Community Care | 7.2.8 | 12 h ago | FW behind | Open |
| PL2200019 | Pearl Personal Help Button | Ryman Village Care Services | 2.1.6 | 12 h ago | FW behind | Open |
| OP2300137 | Opal Pendant | Bluewave Living Care | 2.5.1 | 12 h ago | FW behind | Open |
| PL2500137 | Pearl Personal Help Button | APERS Australia | 2.1.6 | 11 h ago | FW behind | Open |
| PL2300119 | Pearl Personal Help Button | St John Medical Alarms | 2.1.6 | 11 h ago | FW behind | Open |
| S72200127 | SEVEN Base Unit | Kōwhai Care Alarms | 7.2.8 | 11 h ago | FW behind | Open |
| S72600180 | SEVEN Base Unit | Tākiri Health Trust | 7.2.8 | 11 h ago | FW behind | Open |
| OP2300098 | Opal Pendant | Scotcare Monitoring | 2.5.1 | 11 h ago | FW behind | Open |
| OP2500038 | Opal Pendant | Safety Link | 2.5.1 | 11 h ago | FW behind | Open |
| S7U2200018 | SEVEN Base Unit — UK | Alertacall Community | 7.2.8 | 11 h ago | FW behind | Open |
| S7A2200044 | SEVEN Base Unit — 916 MHz | APERS Australia | 7.2.8 | 11 h ago | FW behind | Open |
| S72400146 | SEVEN Base Unit | Chubb Community Care | 7.2.8 | 11 h ago | FW behind | Open |
| S7A2500173 | SEVEN Base Unit — 916 MHz | APERS Australia | 7.2.8 | 10 h ago | FW behind | Open |
| S72600035 | SEVEN Base Unit | Ryman Village Care Services | 7.2.8 | 10 h ago | FW behind | Open |