Quality & RMA
Returns, repairs, quarantine and the non-conformance register, under the ISO 9001 quality system. A return books into quarantine on receipt and can only reach saleable stock on a passed re-test.
Open returns
0
0 under warranty · 0 chargeable
Open non-conformances
0
0 major or critical
Recall outstanding
0
No active recall
Repair cost, all time
$0
0 returns closed
Closed returns
0
0% of everything raised
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Books into quarantine, never back onto the shelf
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Most recent ten
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What comes back, and why
Fault category across every return ever raised.
Non-conformance register
Supplier, process, product and field. Every one carries its containment and corrective action.
| NCR | Kind | Against | Severity | Raised | Due | Owner | Status |
|---|
Every return
| RMA | Device | Product | Provider | Fault | Category | Raised | Warranty | Cost | Status |
|---|
Raise an RMA
Against a serial in the device registry.
Raise a non-conformance
Supplier, process, product or field.