Recalls & field trace
A build window is only half the question. The other half is where each of those units is now — and after two years of transfers between organisations, that is not the provider who originally bought it.
Recall campaigns
Each one tracks its devices individually: identified, notified, returned, replaced.
| Campaign | Product | Rev | Build window | Affected | Actioned | Progress | Raised | Status |
|---|---|---|---|---|---|---|---|---|
| RC-26-0002 SEVEN rev C — backup battery retention | SEVEN Base Unit | C | 15 Jan 2024 – 20 Dec 2024 | 40 | 23 | 57% | 22 Jul 2026 | Active |
| RC-25-0001 Opal rev B — lanyard clip | Opal Pendant | B | 10 Jan 2023 – 30 Apr 2023 | 0 | 0 | 0% | 16 Jul 2025 | Closed |
Raise a recall campaign
Trace a build window first.