RMA-26-0546
PL2600006 · Pearl Personal Help Button · raised 31 Jul 2026 by Hannah Beaumont · returned by St John Medical Alarms
Days open
23
Still open
Warranty
In warranty
10 Jul 2029
Repair cost
—
Absorbed under warranty
Category
Power
Feeds the fault-category breakdown
What came back
Reported fault
Unit rebooting on mains interruption
The device
Full record → Product Pearl Personal Help Button (PEARL)
Hardware revision B
Firmware 2.2.0
IMEI —
Built 11 Jul 2026
Current state Under repair
Location SVC
Close this return
RMA-26-0546 — PL2600006
Closing puts the device back to Deployed unless it is being retired, in which case its monthly service is cancelled and its SIM ceased in the same move.