RMA-26-0554
OP2600033 · Opal Pendant · raised 20 Jul 2026 by Hannah Beaumont · returned by West Midlands Telecare
Days open
34
Still open
Warranty
In warranty
21 Jul 2029
Repair cost
—
Absorbed under warranty
Category
Firmware
Feeds the fault-category breakdown
What came back
Reported fault
Light ring stays red after an acknowledged alarm
The device
Full record → Product Opal Pendant (OPAL)
Hardware revision C
Firmware 2.6.4
IMEI —
Built 22 Jul 2026
Current state Returned
Location CHC-QA · QA-01
Close this return
RMA-26-0554 — OP2600033
Closing puts the device back to Deployed unless it is being retired, in which case its monthly service is cancelled and its SIM ceased in the same move.