RMA-26-0606
S7U2600024 · SEVEN Base Unit — UK · raised 12 Jul 2026 by Hannah Beaumont · returned by West Midlands Telecare
Days open
42
Still open
Warranty
In warranty
24 Jul 2029
Repair cost
—
Absorbed under warranty
Category
Firmware
Feeds the fault-category breakdown
What came back
Reported fault
Light ring stays red after an acknowledged alarm
The device
Full record → Product SEVEN Base Unit — UK (SEVEN-BU-UK)
Hardware revision C
Firmware 7.3.9
IMEI 350000042109716
Built 25 Jul 2026
Current state Returned
Location CHC-QA · QA-01
Close this return
RMA-26-0606 — S7U2600024
Closing puts the device back to Deployed unless it is being retired, in which case its monthly service is cancelled and its SIM ceased in the same move.