OP2200004
Opal Pendant · hardware revision B · built 30 Jul 2022 · managed by St John Medical Alarms
Identity
Everything printed on the label and everything SmartCare holds. Serial OP2200004
Product Opal Pendant (OPAL)
Hardware revision B
IMEI —
CSID / SmartCare external id CS877817
ICCID —
IMSI —
Phone number —
SIM provider —
Network —
Firmware 2.6.4
Configuration CFG-SJM-v4
Voice file EN-NZ-3.0
Ownership & position
Managing organisation St John Medical Alarms
Commercial owner St John Medical Alarms
SmartCare organisation ORG-SJM-001
Location In the field
Last heard from 14 h ago · 22 Aug 2026, 3:14 pm
Warranty Expired 29 Jul 2025 · 390 days ago
Service
Billing → This device is live with nothing billing against it.
It is in the field and reporting, and no monthly charge has ever been raised for it. This is exactly what the billing reconciliation looks for.
Where it came from
Built 30 Jul 2022
Production order Before this system
Shipped on —
Activated 05 Aug 2022
SmartCare sync
Queue → No synchronisation attempts recorded.
Service history
0 RMAs This device has never come back.
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against OP2200004
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.