OP2500021
Opal Pendant · hardware revision C · built 15 Oct 2025 · managed by SA Medical Alert Services
Identity
Everything printed on the label and everything SmartCare holds. Serial OP2500021
Product Opal Pendant (OPAL)
Hardware revision C
IMEI —
CSID / SmartCare external id CS689661
ICCID —
IMSI —
Phone number —
SIM provider —
Network —
Firmware 2.6.4
Configuration CFG-SAM-v4
Voice file EN-NZ-3.0
Ownership & position
Managing organisation SA Medical Alert Services
Commercial owner SA Medical Alert Services
SmartCare organisation ORG-SAM-001
Location In the field
Last heard from 60 d ago · 21 Aug 2026, 11:42 am
Warranty In warranty until 14 Oct 2028 · 724 days left
Service
Billing → This device is live with nothing billing against it.
It is in the field and reporting, and no monthly charge has ever been raised for it. This is exactly what the billing reconciliation looks for.
Where it came from
Built 15 Oct 2025
Production order Before this system
Shipped on —
Activated 26 Oct 2025
SmartCare sync
Queue → No synchronisation attempts recorded.
Service history
0 RMAs This device has never come back.
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against OP2500021
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.