OP2500128
Opal Pendant · hardware revision C · built 24 Aug 2025 · managed by West Midlands Telecare
Identity
Everything printed on the label and everything SmartCare holds. Serial OP2500128
Product Opal Pendant (OPAL)
Hardware revision C
IMEI —
CSID / SmartCare external id CS336465
ICCID —
IMSI —
Phone number —
SIM provider —
Network —
Firmware 2.6.4
Configuration CFG-WMT-v4
Voice file EN-GB-2.1
Ownership & position
Managing organisation West Midlands Telecare
Commercial owner West Midlands Telecare
SmartCare organisation ORG-WMT-001
Location In the field
Last heard from 61 d ago · 20 Aug 2026, 11:47 am
Warranty In warranty until 23 Aug 2028 · 672 days left
Service
Billing → This device is live with nothing billing against it.
It is in the field and reporting, and no monthly charge has ever been raised for it. This is exactly what the billing reconciliation looks for.
Where it came from
Built 24 Aug 2025
Production order Before this system
Shipped on —
Activated 01 Sep 2025
SmartCare sync
Queue → No synchronisation attempts recorded.
Service history
0 RMAs This device has never come back.
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against OP2500128
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.