OP2600036
Opal Pendant · hardware revision C · built 12 Jun 2026
Identity
Everything printed on the label and everything SmartCare holds. Serial OP2600036
Product Opal Pendant (OPAL)
Hardware revision C
IMEI —
CSID / SmartCare external id CS119887
ICCID —
IMSI —
Phone number —
SIM provider —
Network —
Firmware 2.6.4
Configuration CFG-STD-v4
Voice file EN-GB-2.1
Ownership & position
Managing organisation Unassigned — still Chiptech's
Commercial owner Chiptech
SmartCare organisation —
Location Nottingham — distribution
Last heard from Never — not yet activated
Warranty In warranty until 11 Jun 2029 · 1023 days left
Service
Billing → No service has been opened.
A service is opened when the device is activated with a provider.
Where it came from
Built 12 Jun 2026
Production order Before this system
Shipped on —
Activated —
SmartCare sync
Queue → Failed create · attempt 5 22 Aug 2026, 1:01 pm
IMEI failed the platform's checksum validation
Service history
0 RMAs This device has never come back.
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against OP2600036
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.