PL2100002
Pearl Personal Help Button · hardware revision B · built 27 Oct 2021 · managed by Presbyterian Support Northern
Identity
Everything printed on the label and everything SmartCare holds. Serial PL2100002
Product Pearl Personal Help Button (PEARL)
Hardware revision B
IMEI —
CSID / SmartCare external id CS512515
ICCID —
IMSI —
Phone number —
SIM provider —
Network —
Firmware 2.2.0
Configuration CFG-PSN-v4
Voice file EN-NZ-3.0
Ownership & position
Managing organisation Presbyterian Support Northern
Commercial owner Presbyterian Support Northern
SmartCare organisation ORG-PSN-001
Location In the field
Last heard from 12 h ago · 22 Aug 2026, 5:19 pm
Warranty Expired 26 Oct 2024 · 666 days ago
Service
Billing → | Plan | Status | Monthly | Billed to |
|---|---|---|---|
| SmartCare Cloud entitlement SUB-10269 · from 10 Nov 2021 | Active | $8.90 | 2026-07 |
Where it came from
Built 27 Oct 2021
Production order Before this system
Shipped on —
Activated 10 Nov 2021
SmartCare sync
Queue → No synchronisation attempts recorded.
Service history
0 RMAs This device has never come back.
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against PL2100002
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.