PL2100021
Pearl Personal Help Button · hardware revision B · built 01 Oct 2021 · managed by Waikato Community Alarms
Identity
Everything printed on the label and everything SmartCare holds. Serial PL2100021
Product Pearl Personal Help Button (PEARL)
Hardware revision B
IMEI —
CSID / SmartCare external id CS185208
ICCID —
IMSI —
Phone number —
SIM provider —
Network —
Firmware 2.2.0
Configuration CFG-WCA-v4
Voice file EN-NZ-3.0
Ownership & position
Managing organisation Waikato Community Alarms
Commercial owner Waikato Community Alarms
SmartCare organisation ORG-WCA-001
Location In the field
Last heard from 14 h ago · 22 Aug 2026, 3:50 pm
Warranty Expired 30 Sep 2024 · 692 days ago
Service
Billing → This device is live with nothing billing against it.
It is in the field and reporting, and no monthly charge has ever been raised for it. This is exactly what the billing reconciliation looks for.
Where it came from
Built 01 Oct 2021
Production order Before this system
Shipped on —
Activated 26 Oct 2021
SmartCare sync
Queue → No synchronisation attempts recorded.
Service history
0 RMAs This device has never come back.
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against PL2100021
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.