PL2100135
Pearl Personal Help Button · hardware revision B · built 04 Aug 2021 · managed by Nouveau Care
Identity
Everything printed on the label and everything SmartCare holds. Serial PL2100135
Product Pearl Personal Help Button (PEARL)
Hardware revision B
IMEI —
CSID / SmartCare external id CS282903
ICCID —
IMSI —
Phone number —
SIM provider —
Network —
Firmware 2.2.0
Configuration CFG-NCC-v4
Voice file EN-GB-2.1
Ownership & position
Managing organisation Nouveau Care
Commercial owner Nouveau Care
SmartCare organisation ORG-NCC-001
Location In the field
Last heard from 40 h ago · 21 Aug 2026, 1:21 pm
Warranty Expired 03 Aug 2024 · 750 days ago
Service
Billing → | Plan | Status | Monthly | Billed to |
|---|---|---|---|
| SmartCare Cloud entitlement SUB-10889 · from 31 Aug 2021 | Active | £8.90 | 2026-07 |
Where it came from
Built 04 Aug 2021
Production order Before this system
Shipped on —
Activated 31 Aug 2021
SmartCare sync
Queue → No synchronisation attempts recorded.
Service history
0 RMAs This device has never come back.
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against PL2100135
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.