PL2500011
Pearl Personal Help Button · hardware revision B · built 11 Jun 2025 · managed by INS LifeGuard
Identity
Everything printed on the label and everything SmartCare holds. Serial PL2500011
Product Pearl Personal Help Button (PEARL)
Hardware revision B
IMEI —
CSID / SmartCare external id CS464274
ICCID —
IMSI —
Phone number —
SIM provider —
Network —
Firmware 2.2.0
Configuration CFG-INS-v4
Voice file EN-NZ-3.0
Ownership & position
Managing organisation INS LifeGuard
Commercial owner INS LifeGuard
SmartCare organisation ORG-INS-001
Location In the field
Last heard from 15 h ago · 22 Aug 2026, 2:13 pm
Warranty In warranty until 10 Jun 2028 · 657 days left
Service
Billing → | Plan | Status | Monthly | Billed to |
|---|---|---|---|
| SmartCare Cloud entitlement SUB-10310 · from 02 Jul 2025 | Active | A$8.90 | 2026-07 |
Where it came from
Built 11 Jun 2025
Production order Before this system
Shipped on —
Activated 02 Jul 2025
SmartCare sync
Queue → No synchronisation attempts recorded.
Service history
0 RMAs This device has never come back.
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against PL2500011
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.