PL2500109
Pearl Personal Help Button · hardware revision B · built 04 Aug 2025 · managed by Careline Homesafe
Identity
Everything printed on the label and everything SmartCare holds. Serial PL2500109
Product Pearl Personal Help Button (PEARL)
Hardware revision B
IMEI —
CSID / SmartCare external id CS225581
ICCID —
IMSI —
Phone number —
SIM provider —
Network —
Firmware 2.2.0
Configuration CFG-CLH-v4
Voice file EN-GB-2.1
Ownership & position
Managing organisation Careline Homesafe
Commercial owner Careline Homesafe
SmartCare organisation ORG-CLH-001
Location In the field
Last heard from 60 d ago · 22 Aug 2026, 5:58 pm
Warranty In warranty until 03 Aug 2028 · 652 days left
Service
Billing → | Plan | Status | Monthly | Billed to |
|---|---|---|---|
| SmartCare Cloud entitlement SUB-10727 · from 28 Aug 2025 | Active | £8.90 | 2026-07 |
Where it came from
Built 04 Aug 2025
Production order Before this system
Shipped on —
Activated 28 Aug 2025
SmartCare sync
Queue → No synchronisation attempts recorded.
Service history
0 RMAs This device has never come back.
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against PL2500109
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.