PL2600020
Pearl Personal Help Button · hardware revision B · built 07 Apr 2026 · managed by Presbyterian Support Northern
Identity
Everything printed on the label and everything SmartCare holds. Serial PL2600020
Product Pearl Personal Help Button (PEARL)
Hardware revision B
IMEI —
CSID / SmartCare external id CS797911
ICCID —
IMSI —
Phone number —
SIM provider —
Network —
Firmware 2.1.6
Configuration CFG-PSN-v3
Voice file EN-NZ-3.0
Ownership & position
Managing organisation Presbyterian Support Northern
Commercial owner Presbyterian Support Northern
SmartCare organisation ORG-PSN-001
Location In the field
Last heard from 36 h ago · 21 Aug 2026, 4:56 pm
Warranty In warranty until 06 Apr 2029 · 957 days left
Service
Billing → | Plan | Status | Monthly | Billed to |
|---|---|---|---|
| SmartCare Cloud entitlement SUB-10344 · from 24 Apr 2026 | Active | $8.90 | 2026-07 |
Where it came from
Built 07 Apr 2026
Production order Before this system
Shipped on —
Activated 24 Apr 2026
SmartCare sync
Queue → No synchronisation attempts recorded.
Service history
0 RMAs This device has never come back.
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against PL2600020
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.