PW2100020
Pearl Wristwatch · hardware revision A · built 29 Aug 2021 · managed by SA Medical Alert Services
Identity
Everything printed on the label and everything SmartCare holds. Serial PW2100020
Product Pearl Wristwatch (PEARL-WW)
Hardware revision A
IMEI —
CSID / SmartCare external id CS885564
ICCID —
IMSI —
Phone number —
SIM provider —
Network —
Firmware 2.4.1
Configuration CFG-SAM-v4
Voice file EN-NZ-3.0
Ownership & position
Managing organisation SA Medical Alert Services
Commercial owner SA Medical Alert Services
SmartCare organisation ORG-SAM-001
Location In the field
Last heard from Never — not yet activated
Warranty Expired 28 Aug 2024 · 725 days ago
Service
Billing → No service has been opened.
A service is opened when the device is activated with a provider.
Where it came from
Built 29 Aug 2021
Production order Before this system
Shipped on —
Activated —
SmartCare sync
Queue → Failed create · attempt 2 20 Aug 2026, 4:31 pm
ICCID not recognised by the SIM provider's activation API
Service history
0 RMAs This device has never come back.
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against PW2100020
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.