RMA-26-0315
PA2500019 · Pearl Advanced · raised 25 Jun 2026 by Hannah Beaumont · returned by VitalCall Personal Alarms
Days open
17
Closed 12 Jul 2026
Warranty
In warranty
28 Sep 2028
Repair cost
$103.61
Absorbed under warranty
Category
Accessory
Feeds the fault-category breakdown
What came back
Reported fault
Charging cradle not seating
Resolution
Replaced under warranty
Replacement issued OP2400117
The device
Full record → Product Pearl Advanced (PEARL-ADV)
Hardware revision B
Firmware 2.4.1
IMEI —
Built 29 Sep 2025
Current state Activated
Location In the field
Close this return
RMA-26-0315 — PA2500019
Closing puts the device back to Deployed unless it is being retired, in which case its monthly service is cancelled and its SIM ceased in the same move.