PA2500019
Pearl Advanced · hardware revision B · built 29 Sep 2025 · managed by VitalCall Personal Alarms
Identity
Everything printed on the label and everything SmartCare holds. Serial PA2500019
Product Pearl Advanced (PEARL-ADV)
Hardware revision B
IMEI —
CSID / SmartCare external id CS395087
ICCID —
IMSI —
Phone number —
SIM provider —
Network —
Firmware 2.4.1
Configuration CFG-VIT-v4
Voice file EN-NZ-3.0
Ownership & position
Managing organisation VitalCall Personal Alarms
Commercial owner VitalCall Personal Alarms
SmartCare organisation ORG-VIT-001
Location In the field
Last heard from 15 h ago · 22 Aug 2026, 1:00 pm
Warranty In warranty until 28 Sep 2028 · 767 days left
Service
Billing → This device is live with nothing billing against it.
It is in the field and reporting, and no monthly charge has ever been raised for it. This is exactly what the billing reconciliation looks for.
Where it came from
Built 29 Sep 2025
Production order Before this system
Shipped on —
Activated 09 Oct 2025
SmartCare sync
Queue → No synchronisation attempts recorded.
Service history
1 RMA | RMA | Fault | Raised | Status |
|---|---|---|---|
| RMA-26-0315 | Charging cradle not seating | 25 Jun 2026 | Closed |
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against PA2500019
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.