RMA-26-0345
PL2500069 · Pearl Personal Help Button · raised 08 Jan 2026 by Hannah Beaumont · returned by Kōwhai Care Alarms
Days open
16
Closed 24 Jan 2026
Warranty
In warranty
21 May 2028
Repair cost
$131.82
Absorbed under warranty
Category
Firmware
Feeds the fault-category breakdown
What came back
Reported fault
Light ring stays red after an acknowledged alarm
Resolution
Replaced under warranty
The device
Full record → Product Pearl Personal Help Button (PEARL)
Hardware revision B
Firmware 2.2.0
IMEI —
Built 22 May 2025
Current state Deployed
Location In the field
Close this return
RMA-26-0345 — PL2500069
Closing puts the device back to Deployed unless it is being retired, in which case its monthly service is cancelled and its SIM ceased in the same move.