PL2500069
Pearl Personal Help Button · hardware revision B · built 22 May 2025 · managed by Kōwhai Care Alarms
Identity
Everything printed on the label and everything SmartCare holds. Serial PL2500069
Product Pearl Personal Help Button (PEARL)
Hardware revision B
IMEI —
CSID / SmartCare external id CS908877
ICCID —
IMSI —
Phone number —
SIM provider —
Network —
Firmware 2.2.0
Configuration CFG-KOW-v4
Voice file EN-NZ-3.0
Ownership & position
Managing organisation Kōwhai Care Alarms
Commercial owner Kōwhai Care Alarms
SmartCare organisation ORG-KOW-001
Location In the field
Last heard from 19 h ago · 21 Aug 2026, 9:17 am
Warranty In warranty until 21 May 2028 · 637 days left
Service
Billing → | Plan | Status | Monthly | Billed to |
|---|---|---|---|
| SmartCare Cloud entitlement SUB-10536 · from 03 Jun 2025 | Active | $8.90 | 2026-07 |
Where it came from
Built 22 May 2025
Production order Before this system
Shipped on —
Activated 03 Jun 2025
SmartCare sync
Queue → No synchronisation attempts recorded.
Service history
1 RMA | RMA | Fault | Raised | Status |
|---|---|---|---|
| RMA-26-0345 | Light ring stays red after an acknowledged alarm | 08 Jan 2026 | Closed |
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against PL2500069
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.