RMA-26-0355
S72200066 · SEVEN Base Unit · raised 08 Mar 2026 by Hannah Beaumont · returned by St John Medical Alarms
Days open
28
Closed 05 Apr 2026
Warranty
Expired
30 Aug 2025
Repair cost
$102.32
Absorbed under warranty
Category
Audio
Feeds the fault-category breakdown
What came back
Reported fault
Speaker distorted on two-way voice
Resolution
Firmware reflashed and returned
Replacement issued PL2500036
The device
Full record → Product SEVEN Base Unit (SEVEN-BU)
Hardware revision C
Firmware 7.4.2
IMEI 350000042106456
Built 31 Aug 2022
Current state Deployed
Location In the field
Close this return
RMA-26-0355 — S72200066
Closing puts the device back to Deployed unless it is being retired, in which case its monthly service is cancelled and its SIM ceased in the same move.