RMA-26-0360
OP2100121 · Opal Pendant · raised 04 Feb 2026 by Hannah Beaumont · returned by Freedom Medical Alarms
Days open
15
Closed 19 Feb 2026
Warranty
Expired
09 Feb 2024
Repair cost
$129.64
Absorbed under warranty
Category
Power
Feeds the fault-category breakdown
What came back
Reported fault
Unit rebooting on mains interruption
Resolution
Firmware reflashed and returned
The device
Full record → Product Opal Pendant (OPAL)
Hardware revision B
Firmware 2.6.4
IMEI —
Built 09 Feb 2021
Current state Deployed
Location In the field
Close this return
RMA-26-0360 — OP2100121
Closing puts the device back to Deployed unless it is being retired, in which case its monthly service is cancelled and its SIM ceased in the same move.