RMA-26-0370
S72300071 · SEVEN Base Unit · raised 30 May 2026 by Hannah Beaumont · returned by Freedom Medical Alarms
Days open
30
Closed 29 Jun 2026
Warranty
In warranty
26 Sep 2026
Repair cost
$156.87
Absorbed under warranty
Category
Firmware
Feeds the fault-category breakdown
What came back
Reported fault
Fall detection not triggering on test
Resolution
Repaired and returned
Replacement issued S72600093
The device
Full record → Product SEVEN Base Unit (SEVEN-BU)
Hardware revision C
Firmware 7.4.2
IMEI 350000042106787
Built 27 Sep 2023
Current state Deployed
Location In the field
Close this return
RMA-26-0370 — S72300071
Closing puts the device back to Deployed unless it is being retired, in which case its monthly service is cancelled and its SIM ceased in the same move.