RMA-26-0400
PL2500110 · Pearl Personal Help Button · raised 23 May 2026 by Hannah Beaumont · returned by Alertacall Community
Days open
23
Closed 15 Jun 2026
Warranty
In warranty
01 Feb 2028
Repair cost
$100.54
Absorbed under warranty
Category
Cellular
Feeds the fault-category breakdown
What came back
Reported fault
SIM not registering after a network change
Resolution
No fault found — returned
The device
Full record → Product Pearl Personal Help Button (PEARL)
Hardware revision B
Firmware 2.2.0
IMEI —
Built 01 Feb 2025
Current state Deployed
Location In the field
Close this return
RMA-26-0400 — PL2500110
Closing puts the device back to Deployed unless it is being retired, in which case its monthly service is cancelled and its SIM ceased in the same move.