RMA-26-0405
PA2600002 · Pearl Advanced · raised 26 Oct 2025 by Hannah Beaumont · returned by EVE Personal Alert Systems
Days open
13
Closed 08 Nov 2025
Warranty
In warranty
20 Mar 2029
Repair cost
$72.76
Absorbed under warranty
Category
Battery
Feeds the fault-category breakdown
What came back
Reported fault
Battery will not hold charge past 12 hours
Resolution
Firmware reflashed and returned
Replacement issued PL2600115
The device
Full record → Product Pearl Advanced (PEARL-ADV)
Hardware revision B
Firmware 2.4.1
IMEI —
Built 21 Mar 2026
Current state Deployed
Location In the field
Close this return
RMA-26-0405 — PA2600002
Closing puts the device back to Deployed unless it is being retired, in which case its monthly service is cancelled and its SIM ceased in the same move.