RMA-26-0522
OP2600095 · Opal Pendant · raised 16 Jul 2026 by Hannah Beaumont · returned by SA Medical Alert Services
Days open
38
Still open
Warranty
In warranty
18 May 2029
Repair cost
$60.23
Absorbed under warranty
Category
Firmware
Feeds the fault-category breakdown
What came back
Reported fault
Fall detection not triggering on test
The device
Full record → Product Opal Pendant (OPAL)
Hardware revision C
Firmware 2.6.4
IMEI —
Built 19 May 2026
Current state Under repair
Location SVC
Close this return
RMA-26-0522 — OP2600095
Closing puts the device back to Deployed unless it is being retired, in which case its monthly service is cancelled and its SIM ceased in the same move.