OP2600095
Opal Pendant · hardware revision C · built 19 May 2026 · managed by SA Medical Alert Services
Identity
Everything printed on the label and everything SmartCare holds. Serial OP2600095
Product Opal Pendant (OPAL)
Hardware revision C
IMEI —
CSID / SmartCare external id CS202873
ICCID —
IMSI —
Phone number —
SIM provider —
Network —
Firmware 2.6.4
Configuration CFG-SAM-v4
Voice file EN-NZ-3.0
Ownership & position
Managing organisation SA Medical Alert Services
Commercial owner SA Medical Alert Services
SmartCare organisation ORG-SAM-001
Location Service & repair centre
Last heard from Never — not yet activated
Warranty In warranty until 18 May 2029 · 999 days left
Service
Billing → No service has been opened.
A service is opened when the device is activated with a provider.
Where it came from
Built 19 May 2026
Production order Before this system
Shipped on —
Activated —
SmartCare sync
Queue → No synchronisation attempts recorded.
Service history
1 RMA | RMA | Fault | Raised | Status |
|---|---|---|---|
| RMA-26-0522 | Fall detection not triggering on test | 16 Jul 2026 | Repair |
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against OP2600095
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.