RMA-26-0538
PL2600104 · Pearl Personal Help Button · raised 14 Jun 2026 by Hannah Beaumont · returned by Ryman Village Care Services
Days open
70
Still open
Warranty
In warranty
02 Jul 2029
Repair cost
—
Absorbed under warranty
Category
Audio
Feeds the fault-category breakdown
What came back
Reported fault
Speaker distorted on two-way voice
The device
Full record → Product Pearl Personal Help Button (PEARL)
Hardware revision B
Firmware 2.2.0
IMEI —
Built 03 Jul 2026
Current state Returned
Location CHC-QA · QA-01
Close this return
RMA-26-0538 — PL2600104
Closing puts the device back to Deployed unless it is being retired, in which case its monthly service is cancelled and its SIM ceased in the same move.