RMA-26-0542
PL2600018 · Pearl Personal Help Button · raised 13 Jun 2026 by Hannah Beaumont · returned by Scotcare Monitoring
Days open
71
Still open
Warranty
In warranty
12 Jul 2029
Repair cost
—
Absorbed under warranty
Category
Enclosure
Feeds the fault-category breakdown
What came back
Reported fault
Water ingress — pendant worn in the shower
The device
Full record → Product Pearl Personal Help Button (PEARL)
Hardware revision B
Firmware 2.2.0
IMEI —
Built 13 Jul 2026
Current state Under repair
Location SVC
Close this return
RMA-26-0542 — PL2600018
Closing puts the device back to Deployed unless it is being retired, in which case its monthly service is cancelled and its SIM ceased in the same move.