RMA-26-0558
PA2600064 · Pearl Advanced · raised 03 Aug 2026 by Hannah Beaumont · returned by EVE Personal Alert Systems
Days open
20
Still open
Warranty
In warranty
05 Jul 2029
Repair cost
—
Absorbed under warranty
Category
RF
Feeds the fault-category breakdown
What came back
Reported fault
Help button not learning to the base unit
The device
Full record → Product Pearl Advanced (PEARL-ADV)
Hardware revision B
Firmware 2.4.1
IMEI —
Built 06 Jul 2026
Current state Returned
Location CHC-QA · QA-01
Close this return
RMA-26-0558 — PA2600064
Closing puts the device back to Deployed unless it is being retired, in which case its monthly service is cancelled and its SIM ceased in the same move.