RMA-26-0598
S72600202 · SEVEN Base Unit · raised 02 Jul 2026 by Hannah Beaumont · returned by Enliven Community Support
Days open
52
Still open
Warranty
In warranty
14 Aug 2029
Repair cost
—
Absorbed under warranty
Category
Enclosure
Feeds the fault-category breakdown
What came back
Reported fault
Water ingress — pendant worn in the shower
The device
Full record → Product SEVEN Base Unit (SEVEN-BU)
Hardware revision D
Firmware 7.4.2
IMEI 350000042112322
Built 15 Aug 2026
Current state Returned
Location CHC-QA · QA-01
Close this return
RMA-26-0598 — S72600202
Closing puts the device back to Deployed unless it is being retired, in which case its monthly service is cancelled and its SIM ceased in the same move.