PL2500014
Pearl Personal Help Button · hardware revision B · built 14 Oct 2025 · managed by Scotcare Monitoring
Identity
Everything printed on the label and everything SmartCare holds. Serial PL2500014
Product Pearl Personal Help Button (PEARL)
Hardware revision B
IMEI —
CSID / SmartCare external id CS498075
ICCID —
IMSI —
Phone number —
SIM provider —
Network —
Firmware 2.2.0
Configuration CFG-SCT-v4
Voice file EN-GB-2.1
Ownership & position
Managing organisation Scotcare Monitoring
Commercial owner Scotcare Monitoring
SmartCare organisation ORG-SCT-001
Location In the field
Last heard from 16 h ago · 22 Aug 2026, 12:37 pm
Warranty In warranty until 13 Oct 2028 · 782 days left
Service
Billing → This device is live with nothing billing against it.
It is in the field and reporting, and no monthly charge has ever been raised for it. This is exactly what the billing reconciliation looks for.
Where it came from
Built 14 Oct 2025
Production order Before this system
Shipped on —
Activated 19 Oct 2025
SmartCare sync
Queue → No synchronisation attempts recorded.
Service history
0 RMAs This device has never come back.
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against PL2500014
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.