PL2500125
Pearl Personal Help Button · hardware revision B · built 25 Oct 2025 · managed by Chubb Community Care
Identity
Everything printed on the label and everything SmartCare holds. Serial PL2500125
Product Pearl Personal Help Button (PEARL)
Hardware revision B
IMEI —
CSID / SmartCare external id CS519242
ICCID —
IMSI —
Phone number —
SIM provider —
Network —
Firmware 2.2.0
Configuration CFG-CHB-v4
Voice file EN-NZ-3.0
Ownership & position
Managing organisation Chubb Community Care
Commercial owner Chubb Community Care
SmartCare organisation ORG-CHB-001
Location In the field
Last heard from 20 h ago · 21 Aug 2026, 8:15 am
Warranty In warranty until 24 Oct 2028 · 793 days left
Service
Billing → | Plan | Status | Monthly | Billed to |
|---|---|---|---|
| SmartCare Cloud entitlement SUB-10824 · from 06 Nov 2025 | Active | $8.90 | 2026-07 |
Where it came from
Built 25 Oct 2025
Production order Before this system
Shipped on —
Activated 06 Nov 2025
SmartCare sync
Queue → No synchronisation attempts recorded.
Service history
0 RMAs This device has never come back.
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against PL2500125
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.