PW2600010
Pearl Wristwatch · hardware revision A · built 21 Jun 2026 · managed by St John Medical Alarms
Identity
Everything printed on the label and everything SmartCare holds. Serial PW2600010
Product Pearl Wristwatch (PEARL-WW)
Hardware revision A
IMEI —
CSID / SmartCare external id CS572551
ICCID —
IMSI —
Phone number —
SIM provider —
Network —
Firmware 2.4.1
Configuration CFG-SJM-v4
Voice file EN-NZ-3.0
Ownership & position
Managing organisation St John Medical Alarms
Commercial owner St John Medical Alarms
SmartCare organisation ORG-SJM-001
Location In the field
Last heard from 18 h ago · 21 Aug 2026, 10:09 am
Warranty In warranty until 20 Jun 2029 · 1032 days left
Service
Billing → This device is live with nothing billing against it.
It is in the field and reporting, and no monthly charge has ever been raised for it. This is exactly what the billing reconciliation looks for.
Where it came from
Built 21 Jun 2026
Production order Before this system
Shipped on —
Activated 07 Jul 2026
SmartCare sync
Queue → No synchronisation attempts recorded.
Service history
1 RMA | RMA | Fault | Raised | Status |
|---|---|---|---|
| RMA-26-0380 | Water ingress — pendant worn in the shower | 17 Mar 2026 | Closed |
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against PW2600010
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.