S72400196
SEVEN Base Unit · hardware revision C · built 03 Jul 2024 · managed by St John Medical Alarms
Rev-C charge termination reduces backup capacity to about 11 hours against a rated 40. Affected units are to be swapped on a scheduled visit, not left in service.
Identity
Everything printed on the label and everything SmartCare holds. Serial S72400196
Product SEVEN Base Unit (SEVEN-BU)
Hardware revision C
IMEI 3500 0004 2112 108
CSID / SmartCare external id CS886934
ICCID 8964 0010 4369 10
IMSI 5306082922209
Phone number +64276635922
SIM provider One NZ
Network One NZ
Firmware 7.4.2
Configuration CFG-SJM-v4
Voice file EN-NZ-3.0
Ownership & position
Managing organisation St John Medical Alarms
Commercial owner St John Medical Alarms
SmartCare organisation ORG-SJM-001
Location In the field
Last heard from 18 h ago · 21 Aug 2026, 10:30 am
Warranty In warranty until 03 Jul 2027 · 314 days left
Service
Billing → This device is live with nothing billing against it.
It is in the field and reporting, and no monthly charge has ever been raised for it. This is exactly what the billing reconciliation looks for.
Where it came from
Built 03 Jul 2024
Production order Before this system
Shipped on —
Activated 11 Jul 2024
SmartCare sync
Queue → No synchronisation attempts recorded.
Service history
0 RMAs This device has never come back.
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against S72400196
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.