S7U2400011
SEVEN Base Unit — UK · hardware revision C · built 03 Jul 2024 · managed by West Midlands Telecare
Identity
Everything printed on the label and everything SmartCare holds. Serial S7U2400011
Product SEVEN Base Unit — UK (SEVEN-BU-UK)
Hardware revision C
IMEI 3500 0004 2105 664
CSID / SmartCare external id CS305901
ICCID 8944 0010 4290 56
IMSI 2346762006817
Phone number +447745223204
SIM provider EE
Network EE
Firmware 7.3.9
Configuration CFG-WMT-v4
Voice file EN-GB-2.1
Ownership & position
Managing organisation West Midlands Telecare
Commercial owner West Midlands Telecare
SmartCare organisation ORG-WMT-001
Location In the field
Last heard from 3 d ago · 19 Aug 2026, 9:00 am
Warranty In warranty until 03 Jul 2027 · 314 days left
Service
Billing → This device is live with nothing billing against it.
It is in the field and reporting, and no monthly charge has ever been raised for it. This is exactly what the billing reconciliation looks for.
Where it came from
Built 03 Jul 2024
Production order Before this system
Shipped on —
Activated 09 Jul 2024
SmartCare sync
Queue → No synchronisation attempts recorded.
Service history
1 RMA | RMA | Fault | Raised | Status |
|---|---|---|---|
| RMA-26-0300 | SIM not registering after a network change | 21 Mar 2026 | Closed |
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against S7U2400011
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.