RMA-26-0330
S7U2200047 · SEVEN Base Unit — UK · raised 09 Mar 2026 by Hannah Beaumont · returned by Scotcare Monitoring
Days open
14
Closed 23 Mar 2026
Warranty
Expired
15 Nov 2025
Repair cost
$196.62
Absorbed under warranty
Category
Firmware
Feeds the fault-category breakdown
What came back
Reported fault
Fall detection not triggering on test
Resolution
Repaired and returned
The device
Full record → Product SEVEN Base Unit — UK (SEVEN-BU-UK)
Hardware revision C
Firmware 7.3.9
IMEI 350000042113288
Built 16 Nov 2022
Current state Activated
Location In the field
Close this return
RMA-26-0330 — S7U2200047
Closing puts the device back to Deployed unless it is being retired, in which case its monthly service is cancelled and its SIM ceased in the same move.