RMA-26-0395
PL2400122 · Pearl Personal Help Button · raised 21 Jan 2026 by Hannah Beaumont · returned by Queensland Community Alarms
Days open
12
Closed 02 Feb 2026
Warranty
In warranty
20 Sep 2027
Repair cost
$188.78
Absorbed under warranty
Category
Firmware
Feeds the fault-category breakdown
What came back
Reported fault
Light ring stays red after an acknowledged alarm
Resolution
Replaced under warranty
The device
Full record → Product Pearl Personal Help Button (PEARL)
Hardware revision B
Firmware 2.2.0
IMEI —
Built 20 Sep 2024
Current state Deployed
Location In the field
Close this return
RMA-26-0395 — PL2400122
Closing puts the device back to Deployed unless it is being retired, in which case its monthly service is cancelled and its SIM ceased in the same move.