PL2400122
Pearl Personal Help Button · hardware revision B · built 20 Sep 2024 · managed by Queensland Community Alarms
Identity
Everything printed on the label and everything SmartCare holds. Serial PL2400122
Product Pearl Personal Help Button (PEARL)
Hardware revision B
IMEI —
CSID / SmartCare external id CS709846
ICCID —
IMSI —
Phone number —
SIM provider —
Network —
Firmware 2.2.0
Configuration CFG-QCA-v4
Voice file EN-NZ-3.0
Ownership & position
Managing organisation Queensland Community Alarms
Commercial owner Queensland Community Alarms
SmartCare organisation ORG-QCA-001
Location In the field
Last heard from 35 h ago · 21 Aug 2026, 5:59 pm
Warranty In warranty until 20 Sep 2027 · 393 days left
Service
Billing → | Plan | Status | Monthly | Billed to |
|---|---|---|---|
| SmartCare Cloud entitlement SUB-10813 · from 15 Oct 2024 | Active | A$8.90 | 2026-07 |
Where it came from
Built 20 Sep 2024
Production order Before this system
Shipped on —
Activated 15 Oct 2024
SmartCare sync
Queue → No synchronisation attempts recorded.
Service history
1 RMA | RMA | Fault | Raised | Status |
|---|---|---|---|
| RMA-26-0395 | Light ring stays red after an acknowledged alarm | 21 Jan 2026 | Closed |
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against PL2400122
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.