RMA-26-0578
S72600033 · SEVEN Base Unit · raised 19 Aug 2026 by Hannah Beaumont · returned by Chubb Community Care
Days open
4
Still open
Warranty
In warranty
15 Jun 2029
Repair cost
—
Absorbed under warranty
Category
RF
Feeds the fault-category breakdown
What came back
Reported fault
Help button not learning to the base unit
The device
Full record → Product SEVEN Base Unit (SEVEN-BU)
Hardware revision D
Firmware 7.4.2
IMEI 350000042104840
Built 16 Jun 2026
Current state Returned
Location CHC-QA · QA-01
Close this return
RMA-26-0578 — S72600033
Closing puts the device back to Deployed unless it is being retired, in which case its monthly service is cancelled and its SIM ceased in the same move.