RMA-26-0610
PL2600041 · Pearl Personal Help Button · raised 21 Jun 2026 by Hannah Beaumont · returned by Alertacall Community
Days open
63
Still open
Warranty
In warranty
26 Jun 2029
Repair cost
—
Absorbed under warranty
Category
Enclosure
Feeds the fault-category breakdown
What came back
Reported fault
Water ingress — pendant worn in the shower
The device
Full record → Product Pearl Personal Help Button (PEARL)
Hardware revision B
Firmware 2.2.0
IMEI —
Built 27 Jun 2026
Current state Returned
Location CHC-QA · QA-01
Close this return
RMA-26-0610 — PL2600041
Closing puts the device back to Deployed unless it is being retired, in which case its monthly service is cancelled and its SIM ceased in the same move.