PL2600041
Pearl Personal Help Button · hardware revision B · built 27 Jun 2026 · managed by Alertacall Community
Identity
Everything printed on the label and everything SmartCare holds. Serial PL2600041
Product Pearl Personal Help Button (PEARL)
Hardware revision B
IMEI —
CSID / SmartCare external id CS840504
ICCID —
IMSI —
Phone number —
SIM provider —
Network —
Firmware 2.2.0
Configuration CFG-ALR-v4
Voice file EN-GB-2.1
Ownership & position
Managing organisation Alertacall Community
Commercial owner Alertacall Community
SmartCare organisation ORG-ALR-001
Location Ferrymead — quarantine · bin QA-01
Last heard from Never — not yet activated
Warranty In warranty until 26 Jun 2029 · 1038 days left
Service
Billing → | Plan | Status | Monthly | Billed to |
|---|---|---|---|
| SmartCare Cloud entitlement SUB-10954 · from 27 Jun 2026 | Active | £8.90 | 2026-07 |
Where it came from
Built 27 Jun 2026
Production order Before this system
Shipped on —
Activated —
SmartCare sync
Queue → No synchronisation attempts recorded.
Service history
1 RMA | RMA | Fault | Raised | Status |
|---|---|---|---|
| RMA-26-0610 | Water ingress — pendant worn in the shower | 21 Jun 2026 | Quarantine |
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against PL2600041
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.