OP2500146
Opal Pendant · hardware revision C · built 22 Feb 2025 · managed by Waikato Community Alarms
Identity
Everything printed on the label and everything SmartCare holds. Serial OP2500146
Product Opal Pendant (OPAL)
Hardware revision C
IMEI —
CSID / SmartCare external id CS405992
ICCID —
IMSI —
Phone number —
SIM provider —
Network —
Firmware 2.6.4
Configuration CFG-WCA-v4
Voice file EN-NZ-3.0
Ownership & position
Managing organisation Waikato Community Alarms
Commercial owner Waikato Community Alarms
SmartCare organisation ORG-WCA-001
Location In the field
Last heard from 19 h ago · 21 Aug 2026, 8:32 am
Warranty In warranty until 22 Feb 2028 · 548 days left
Service
Billing → This device is live with nothing billing against it.
It is in the field and reporting, and no monthly charge has ever been raised for it. This is exactly what the billing reconciliation looks for.
Where it came from
Built 22 Feb 2025
Production order Before this system
Shipped on —
Activated 27 Feb 2025
SmartCare sync
Queue → No synchronisation attempts recorded.
Service history
2 RMAs | RMA | Fault | Raised | Status |
|---|---|---|---|
| RMA-26-0320 | Unit rebooting on mains interruption | 08 Jan 2026 | Closed |
| RMA-26-0350 | Help button not learning to the base unit | 31 Oct 2025 | Closed |
Transfer to another organisation
SmartCare permits a device to move between organisations. The subscription moves with it.
Raise an RMA
Against OP2500146
Change the device state
The lifecycle the discovery call set out, start to finish.
Retiring a device cancels its subscription and ceases the SIM in the same move, so it cannot keep billing after it comes off the fleet.